We use cookies to make your experience of our website better. Please read our cookies policy to find out more. If you continue to use our site, we will assume that you consent to our use of cookies.
Cunninghame Properties - Property Management & Residential Letting Agents On Facebook Cunninghame Properties - Property Management & Residential Letting Agents On Twitter

01294 461911

 

Landlord Complaints Procedure

Whilst we are committed to providing a quality service, we acknowledge that on occasions things can go wrong. In the first instance speak to the representative that you dealt with. If however, you remain desatisfied you should write to our Office Manager in order to ensure your complaint is fully investigated at the address below:

Cunninghame Properties Ltd
22 Chapelwell Street
Saltcoats
Ayrshire
KA21 5EA

Telephone: 01294 461911

Alternatively, email info@cunninghameproperties.co.uk.

What information do you need?

In order to help us resolve your complaint as quickly and efficiently as possible, we will need the following information:

  • Your name and address
  • A daytime telephone number where we can contact you
  • A clear desciption of your complaint
  • Details of what you would like to be put right


What happens next?

We will aim to contact you to try and resolve your complaint on the day we receive it, but if we need to make further enquiries, we will:

  • Provide a written acknowledgement of your complaint within 3 working days.
  • Give you details of who is handling your complaint and how to contact them.

In these circumstances we aim to resolve your complaint as quickly as we can. If however, we are unable to do this within 15 days we will write explaining what is happening and when we expect to have an answer.

Taking your complaint further

If we cannot resolve your complaint to your satisfaction, you may be able to refer the matter to The Property Ombudsman:

The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP



Tell us what you think!

If you see any issues or would like to suggest improvements please send us your feedback.

Our Accreditations
True