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How to Use Your Token Meter

Tuesday, 17th November, 2015

Purchasing Credit

  • When you receive your new Gas Card, please insert it into the meter before you buy credit for the first time.
  • Leave your Gas Card in the meter for at least 30 seconds, this will ensure that the information programmed onto the card is transferred to the meter.
  • Please check the opening times of the outlets where you can buy credit. There is a list of your local outlets printed on your letter.
  • Please look after your Gas Card, as you may be charged for a replacement one.
  • If you lose your Gas Card, or it is damaged, please contact your Gas Supplier immediately.

Using Your Gas Card

  • It is important that you follow the screen prompts in order to transfer credit or turn the gas supply back on.
  • Once you have bought credit, your Gas Card should be inserted into the meter.
  • When inserting your Gas Card, ensure that the gold coloured chip on the card faces toward the meter display.
  • To transfer your credit to the meter, press the red button "A". At this point any arrears you owe will be deducted.
  • The meter may ask you to check your gas appliances are switched off (if the valve has been closed) - this is a safety feature.
  • If the appliances are off, press and hold the red button "A" until the valve opens.
  • The meter display will now tell you how much credit you have left for gas.

Paying For Arrears

  • If you are in arrears to your Gas Supplier, some of the credit that you put into the meter will be taken towards paying the balance.
  • Starting on a Wednesday, the meter will try to recover the weekly amount you have agreed to pay your Supplier.
  • This means that if you were to buy credit on a Monday and again on a Friday, the meter will take money towards the arrears on both days.
  • However, some of the credit you have bought will always be left for gas.

Emergency Credit

  • Once the credit on the meter reaches a certain level, you may be offered "Emergency Credit". This can be borrowed until you can buy some more credit.
  • When you want to use your Emergency Credit, insert your Gas Card into the meter. You will then be offered Emergency Credit, to accept it, press the red button "A".
  • If you use any of the Emergency Credit, you must pay it all back before you can borrow Emergency Credit again.
  • Any Emergency Credit that you use is re-paid once you have paid any weekly arrears that you have agreed with your  Gas Supplier and if applicable, a Standing Charge.
  • If you wish to see how much Emergency Credit, Standing Charge (if applicable) is not paid. Any Standing Charge that has accrued is re-paid once you have paid your weekly arrears maximum.

Budgeting Your Credit

  • This facility is optional. It allows you to choose how much gas you want to use now and how much you want to save for later.
  • Insert Gas Card - press the black button "B" to budget you credit.
  • If you want to start using your remaining credit, insert you Gas Card back into the meter.

Meter Information

  • If you pay a Standing Charge to your Supplier, it is deducted each day at 2am from the purchased credit you have on your meter display.
  • There is information in your meter that may be of interest to you, for example, the level of arrears can be seen on screen 27.
  • To access this information, press and hold the red button "A" until you hear a "beep".
  • Your electronic token meter will show a number in the bottom right hand corner of the meter display.
  • To look at the screens, keep pressing button "A". You may need to have your Gas Card ready to insert.
The following screens may be useful to you:
  • 00 - How much purchased credit you last put into meter
  • 01 - Last amount of purchased credit taken for arrears
  • 02 - Last amount of purchased credit taken to repay Emergency Credit
  • 03 - Last amount given for gas
  • 17 - Daily Standing Charge (if applicable) that is taken at 2am each day
  • 21 - Amount of credit you must have on your meter before Emergency Credit will be offered
  • 22 - Amount of Emergency Credit you will be offered
Your Gas Card must be inserted to view screens 24 - 31:
  • 26 - The maximum repayment you will pay in a week
  • 27 - Current gas arrears
Screens 28 - 31 display information relating to non-gas arrears.

Moving House

If you are moving house, don't forget to contact your Gas Supplier at least 48 hours before you move.


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