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Deposit Disputes

Tuesday, 27th May, 2014

Cleaning is the main cause of deposit disputes in the private rented sector (PRS).

Figures show the number of cleaning-based disputes is at its highest recorded figure in 6 years.

Pat Barber, chair of the Association of Independent Inventory Clerks (AIIC), stated: "We are seeing a sharp rise in the number of properties that require professional cleaning services at check-out and it is a growing problem.

"The main problems are dirty ovens and fridges; stains and marks on carpeting and flooring; bathrooms which have not been cleaned for months; and pet hair and excrement on floors, furniture and soft furnishings."

Many tenants are shocked to learn the cost of professional cleaning, which can range from 10 to 20 per hour, and often renters argue cleaning issues fall under general wear and tear.

The AIIC revealed ovens cause the most cleaning-related issues and if they are listed as completely clean at check-in, they must be in the same condition when the tenant leaves.

Stained and marked carpets are also a problem. It revealed tenants will often try to hide these marks and even cut out the stain and replace it with carpet taken from a hidden area of the room such as underneath the bed.


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